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Frequently asked questions

F.A.Q

What size should I order?

It is recommended that men wear a size 2 or 3 mask and women wear a size 1 or 2 mask. At the moment we don't make child-size masks, but it's on it's way. For more information, please refer to the size chart on the product page.

What is the mask made of?

The mask is made with two layers of 100% cotton surrounding a layer of cotton muslin.

How and when to wash my mask?

Please see the next page:

Care tips for the non-medical Kapish mask

Is the mask reusable?

Yes, you can reuse the mask after washing it (according to the care instructions).

Who is the mask for?

The mask (AFNOR category 2) is intended for people with occasional contact, i.e. the entire population who also respect barrier gestures and social distancing. These masks filter about 70% of 3 micron particles.

Can I share my mask?

NO. Or YES, but after a (very thorough) wash.

Where are your masks made?

Our masks are designed and made in Montreal, by hand, and in an handicraft way. We respect reference models, but masks may vary by a few millimetres from what is advertised on the website.

When will I receive my order?

We anticipate 24H for shipping when the masks are in stock, plus postal delays, which are currently impacted by COVID issues.

Can I return the mask?

No. All sales are final and non-refundable, especially for hygiene issues. However, write us an email and we will find the best way to remedy this.